Customer Care Representative – Tech Support & Collections

About the role

We are seeking a bilingual Customer Care Representative to join our dynamic team. The role combines basic technical support for software‑related issues on provided devices with the management of outstanding accounts to secure financial resources for our global services.

Key responsibilities

• Provide first‑line assistance to customers experiencing software or hardware problems, diagnosing issues and guiding resolutions.
• Handle collections activities, contacting customers with overdue balances and negotiating payment arrangements.
• Document all interactions accurately in the company’s CRM system.
• Maintain a high level of customer satisfaction by delivering clear, courteous, and effective communication.

Required profile

• Minimum of 1 year experience in technical support or collections.
• High school diploma or equivalent.
• Proficiency in English (at least 80%) and ability to communicate bilingually.
• Flexibility to work a hybrid schedule with morning shifts.

Required skills

• Basic knowledge of software applications and hardware components.

What we offer

• Parking subsidy.
• Life and medical insurance.
• Growth opportunities within the company.
• Statutory benefits such as bonus, Aguinaldo, IGSS, IRTRA, and vacation entitlement.