Graveyard Shipping Customer Service Specialist

About the role

We are looking for a Graveyard Shipping Customer Service Specialist to handle night‑shift inquiries related to shipments, tracking and delivery updates. The role combines front‑line communication with back‑office support, ensuring senders and recipients receive accurate and empathetic assistance. You will collaborate with logistics teams to resolve complex delivery issues and contribute to continuous improvement of the customer experience. The position requires strong attention to detail and the ability to work independently during off‑peak hours.

Key responsibilities

• Respond to customer inquiries about shipments, tracking, and delivery updates with empathy and accuracy.
• Provide top‑notch customer service and back‑office support to senders and recipients.
• Troubleshoot issues related to lost packages, delays, or account inquiries efficiently.
• Maintain the company’s commitment to speed, reliability, and quality in logistics during every interaction.

Required profile

• Flexible to work on‑site, including graveyard (night) shifts.
• Minimum High School Diploma or equivalent certification.
• English proficiency at B1 level (spoken and written, CEFR).
• Pass local and international background checks and provide required legal documentation.