IT Support

About the role

The Support Staff will set up, program, pack, and ship equipment while providing basic technical assistance for work‑at‑home and on‑site agents across multiple business lines. The role works closely with Everise’s Information Technology and Corporate Technology teams to deliver 24/7 production support.

Key responsibilities

• Administer Windows‑based applications, Exchange/Office365, remote‑access technologies and Active Directory, including user and policy account creation, permissions and file/print shares.
• Manage desktop environments, system patching, imaging and inventory of work‑at‑home equipment.
• Maintain networking services such as DNS, WINS, DHCP and Cisco routing/switching infrastructure.
• Provide 24 × 7 on‑call production support and troubleshoot phone systems.
• Handle shipping, receiving and condition reporting for returned equipment.

Required profile

• Associate degree in Computer Science or related field (or equivalent experience).
• 1–2 years of desktop support or IT administration experience.
• A+ certification (preferred).
• Willingness to work off‑hours and manage multiple projects simultaneously.
• Strong communication skills and ability to pass drug screening and background check.

Required skills

• Windows administration
• Exchange/Office365 administration
• Remote‑access technologies
• Microsoft Active Directory
• Desktop management, patching and imaging
• DNS, WINS, DHCP
• Cisco routing and switching
• Phone programming
• Inventory management for work‑at‑home equipment