IT Support & Networks Technician (Zona 5, Guatemala City)

About the role

We are looking for an IT Support & Networks Technician to join a stable, permanent team in Zona 5, Guatemala City. The role involves providing technical assistance, diagnosing hardware and software issues, and supporting network infrastructure for internal and client locations.

Key responsibilities

• Diagnose and resolve hardware and software problems on PCs, printers, and switches.
• Manage Help Desk tickets, document incidents, and ensure timely resolution.
• Perform on‑site technical visits across Zona 5, the capital, and other departments.
• Drive a company vehicle to client sites and maintain a valid driver’s license.
• Support network configuration and troubleshooting as needed.

Required profile

• High school diploma in Computing or a related field.
• Student of Systems Engineering (preferred but not mandatory).
• Proven experience in IT support and basic networking.
• Willingness to travel within the designated area and handle occasional emergencies.
• Valid driver’s license and ability to operate a vehicle.

Required skills

• PC hardware diagnostics.
• Printer troubleshooting.
• Switch configuration and basic network support.
• Help Desk ticketing and incident documentation.

What we offer

• Base salary of Q5,000 plus Q1,200 performance bonus.
• Permanent contract with statutory benefits and additional perks.
• Travel allowance for technical visits.
• Company vehicle for on‑site assignments.
• Standard work schedule: Monday‑Friday, 8 am‑5 pm, with occasional emergency coverage.