POS Support Representative (Basic Tech Support)

About the role

National Retail Solutions Guatemala is looking for enthusiastic individuals to join its team as Customer Service Representatives. You will act as the voice of the customers, providing support for NRS products and services, including basic technical support for POS systems.

Key responsibilities

• Manage customer accounts so that information is accurate, details are clarified and records are kept up to date.
• Identify the root cause of problems and resolve customer complaints effectively.

Required profile

• High school diploma.
• English proficiency at 85% or higher.
• Previous customer service experience preferred.
• Schedule flexibility and ability to work on-site in Zone 4.
• Professionalism, a positive and people-oriented attitude, and strong problem-solving skills.

Required skills

• Strong computer aptitude and documentation skills.
• Multitasking abilities.
• Excellent phone, email and chat etiquette.

What we offer

• Competitive salary and bonuses.
• Parking subsidy, life and medical insurance, and benefits and discounts.
• Growth opportunities.
• Statutory benefits (Bono 14, Aguinaldo, IGSS, IRTRA, vacations).