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Competences
Experience
Customer Service Associate
Sutherland Global Services
2022-01 - 2026-12
Managed HR operations for a Big‑4 technology client, acting as the primary point of contact for employee inquiries and documentation. Conducted requirement gathering and process mapping to streamline HR workflows, utilizing MS Word, Excel, and PowerPoint for reporting. Applied problem‑solving and critical‑thinking skills to resolve service issues, improving response time and client satisfaction. Collaborated with cross‑functional teams to ensure accurate data entry and compliance with company policies.
Formation
BTech (Mechanical Engineering) - APJ Abdul Kalam Technological University (pending)
Langues
English
fluent
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