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Competences
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and coaching loops that raised agent accountability and met corporate quality benchmarks. Conducted intensive on‑site onboarding and training for 45+ newly promoted sales agents within a 5‑day accelerated program, providing live shadowing and hands‑on deal closure assistance. Resulted in significant performance improvements, with 20% of audited calls directly leading to closed deals.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, applied consultative selling techniques, and closed deals. Collaborated with the quality team to align sales pitches with compliance standards, contributing to overall sales conversion improvements.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided customer support and technical assistance, resolved issues promptly, and documented recurring problems for process improvement. Assisted in training new support staff and contributed to knowledge‑base creation.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from Chinese suppliers, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 15% and maintained high customer satisfaction.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and account moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged audience demographics and platform analytics to boost organic engagement and expand audience reach. Utilized Meta Business Suite and Canva to produce high‑impact visual assets and coordinated community interactions.
Langues
Arabic
native
English
intermediate
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