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Competences
Experience
Quality Control Oversight Auditor
Black Oasis
2025-10 - 2026-06
Audited over 70 sales calls weekly to evaluate compliance and identify pitch vulnerabilities, producing strategic feedback reports. Implemented mistake‑docking frameworks and structured coaching loops, raising agent accountability and meeting corporate quality benchmarks. Delivered performance improvements that directly contributed to closed deals for 2 out of every 10 audited calls. Utilized CRM analytics and data‑driven insights to refine audit criteria.
Sales Agent
Black Oasis
2025-09 - 2025-10
Handled inbound sales inquiries, applied consultative selling techniques, and closed deals in a high‑volume environment. Collaborated with the quality audit team to align sales pitches with compliance standards, contributing to overall sales performance.
Support Agent
Black Oasis
2025-02 - 2025-09
Provided first‑line customer support, troubleshooting product issues and ensuring timely resolution. Gathered customer feedback to inform process improvements and supported the onboarding of new sales agents.
Founder & E‑Commerce Business Owner
Luxhut.jo
2021-01 - 2023-12
Managed end‑to‑end e‑commerce operations, fulfilling 60+ custom orders weekly across Jordan, Palestine, and Jerusalem. Oversaw international sourcing from China, quality inspection, protective packaging, and multi‑city dispatch. Implemented logistics workflows that reduced order turnaround time by 20% and maintained a 95% customer satisfaction rate.
Social Media Specialist & Community Manager
Freelance / Agency
2022-01 - 2024-12
Directed content creation, digital strategy, and community moderation for brands such as Albalad Shawarma, Findgold, and Tinybox. Leveraged platform analytics and audience demographics to boost organic engagement by 35% and expand reach across multiple social channels. Utilized Meta Business Suite and Canva to produce high‑impact visual assets.
Formation
Bachelor of Science in Mechanical Engineering, Al‑Zaytoonah University of Jordan (expected Feb 2027)
Langues
Arabic
native
English
intermediate
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