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Competences
Experience
Assistant Director
Kiwengwa Rocks, Zanzibar
2025-11 - 2026-06
Supported daily operations of a 12‑room boutique bungalow, supervising front‑office and food & beverage teams. Managed guest complaints, reservations, check‑in/check‑out and billing through the property management system. Prepared staff schedules, monitored service standards and ensured high guest satisfaction.
Admin Assistant
City View Hotel, Mbeya
2023-11 - 2025-06
Organised office records, scheduled meetings and prepared management updates. Handled typing, printing, scanning and routine administrative documentation. Monitored office supplies, maintained accurate records and supported overall hotel administration.
Front Office Assistant
Green Garden Hotel, Mbeya
2022-11 - 2023-07
Assisted more than 15 guests daily with check‑in/check‑out and guest service, responding promptly to phone, email and WhatsApp booking inquiries. Processed payments, issued receipts and operated the hotel booking system. Handled guest complaints professionally, contributing to repeat‑guest loyalty.
Front Office Assistant / Receptionist
UDOM Guest House / Hotel
2021-01 - 2022-12
Welcomed guests and managed check‑in/check‑out procedures, answering calls and emails. Supported room assignments and processed payments using the booking system. Ensured accurate receipt issuance and maintained a courteous front‑desk environment.
Langues
Swahili
fluent
English
fluent
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