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Competences
Experience
HR Services Supervisor
Estee Lauder Companies (OneSource)
2024-04 - 2026-06
Managed a team of 16 HR Service Representatives and one Team Lead, conducting regular 1:1 coaching and performance reviews, resulting in two direct reports advancing to Senior HSR within a year. Partnered with Talent Acquisition, IT, Payroll and HR Business Partners to ensure seamless onboarding, background checks and new‑hire readiness across six LATAM countries. Coordinated payroll cut‑offs and transaction readiness, resolving missing approvals before close and supporting ADP payroll workflows. Designed Power Automate workflows and standardized new‑hire forms, reducing manual follow‑up and improving data completeness. Covered SOX audit requests during a manager’s maternity leave, maintaining compliance continuity.
QA Analyst
Estee Lauder Companies (OneSource)
2021-12 - 2024-04
Audited Oracle HR Connect data, approvals and documentation for onboarding, rehire and job‑change transactions, preventing errors from reaching payroll across LATAM, EMEA, APAC and the U.S. Coordinated with Talent Acquisition, HR Services, HRBPs, screening partners, Payroll, IT and regional teams to integrate DECIEM onboarding into OneSource. Built and analyzed Power BI, Tableau, Excel and Salesforce reports to monitor service levels, accuracy and compliance risk. Led monthly review meetings with HR stakeholders across six countries, translating trends and KPIs into concise business updates.
Junior QA Analyst
Estee Lauder Companies (OneSource)
2018-10 - 2021-12
Validated data, approvals and supporting documents for onboarding, job‑change and termination requests within the LATAM and Mexico regional audit team. Produced scheduled and ad‑hoc Excel reports using pivot tables, VLOOKUP and reconciliation techniques to highlight discrepancies. Supported audit readiness by ensuring all transactions met compliance standards before payroll processing.
Learning Specialist
Sitel Panama
2016-01 - 2018-12
Facilitated onboarding, training and coaching for new hires in a fast‑paced service environment, designing learner assessments to measure competency. Collaborated with operations managers to align training programs with service quality goals, improving first‑call resolution rates.
Customer Service Agent
Sitel Panama
2014-01 - 2016-12
Provided bilingual (Spanish/English) support to U.S. and Canadian customers, handling inquiries, documenting issues and delivering timely resolutions. Consistently met performance metrics for call handling time and customer satisfaction.
Langues
Español
fluent
English
fluent
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