Jefe de Servicio al Cliente – Agencia de Carga Internacional

About the role

The Customer Service Manager will lead and optimise the customer service team of an international freight agency, ensuring seamless follow‑up of import and export shipments across maritime, air and land modes. The role requires close communication with clients, shipping lines and agents at origin and destination to guarantee high‑quality service.

Key responsibilities

• Supervise and support the customer service team to deliver efficient, high‑quality assistance.
• Develop and implement strategies to improve client satisfaction and loyalty.
• Analyse service metrics to identify improvement opportunities.
• Collaborate with other departments to ensure timely and effective solutions for customers.
• Handle complaints and inquiries professionally, achieving satisfactory resolutions for all parties.
• Oversee the tracking of maritime, air and land shipments, maintaining clear communication with all stakeholders.

Required profile

• Minimum 3 years of experience managing customer service in logistics or international transport (air, sea, land).
• Strong knowledge of logistics operations, including air, maritime and terrestrial transport.
• Proven ability to lead multidisciplinary, high‑performance teams.
• Advanced English proficiency.
• Excellent communication skills and effective decision‑making under pressure.
• Availability to work in zone 15.

Required skills

What we offer

• Competitive salary based on experience.
• All statutory benefits.
• Monday‑to‑Friday work schedule.