Operations Team Lead – Onsite
VXI Global Solutions · Guatemala
Description du poste
About the role
We are seeking an Operations Team Lead to manage the day‑to‑day activities of a group of call‑center representatives. This onsite position directly influences the efficiency and profitability of our operations.
Key responsibilities
- Drive and exceed team performance against defined KPIs.
- Handle escalated customer calls and provide timely resolutions.
- Monitor daily metrics and coach agents to improve performance.
- Support associates with client priorities and metric targets.
- Lead coaching, development and performance‑management initiatives.
Required profile
- Minimum 1 year experience as an Operations Team Leader or Operations Supervisor in a call‑center environment.
- Strong customer‑service background.
- Proven experience in a staff‑supervisory role.
- Experience with healthcare accounts is a plus.
- Excellent communication and the ability to influence a team toward goals.
- Demonstrated people‑development skills and high integrity.
- Ability to monitor agents, drive KPIs and work with minimal supervision.
- Flexible schedule availability.
Required skills
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Guatemala.
Salaires par métier
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 1 mois
Expire dans 2 semaines
32 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
VXI Global Solutions
Guatemala
Offres similaires
-
Recruiter – Advanced English (Call Center)
Alorica Guatemala -
Customer Experience Associate – Call Center
Conduent Guatemala -
Servicio de atención al cliente
All Safety S.A Guatemala -
Ejecutivo de Servicio al Cliente
Conseil en ressources humaines Mixco -
Asesor de Telemarketing Financiero
Identity Guatemala Nueva Esperanza