QA Analyst - Onsite
VXI Global Solutions · Guatemala
Description du poste
About the role
We are looking for an onsite Quality Assurance Analyst to evaluate and score agent‑to‑customer interactions. The role focuses on identifying behaviours that enhance the customer experience and delivering actionable insights to leadership.
Key responsibilities
- Monitor, evaluate and submit quality scores for agent‑customer calls.
- Generate QA trending reports and present findings to leadership.
- Coach agents based on evaluation results and conduct internal calibrations with operations.
- Participate in client meetings and provide updates on evaluation completion.
- Perform additional duties as assigned by the supervisor or manager.
Required profile
- Minimum 1 year experience as a Quality Assurance Analyst.
- Previous customer‑service experience is required; healthcare experience is a plus.
- Strong written and verbal communication skills.
- Analytical, process‑oriented mindset with reliable schedule availability for onsite work.
Required skills
- Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint).
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Guatemala.
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 1 mois
Expire dans 2 semaines
27 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
VXI Global Solutions
Guatemala
Offres similaires
-
Gestor Telefónico de Cobranza Judicial
Gestionadora de Créditos de Guatemala Guatemala -
Bilingual Sales C1 – Morning Shift (TravelPass)
GenteLabora Guatemala -
Jefe de Servicio al Cliente - Zona 9
AC Talentos Guatemala -
Asesor de Call Center sin experiencia
Gestionadora de Créditos Zona Nueve -
Call Center Sales Intake Specialist – Remote (LATAM)
ovationlawfirm