Claims Adjuster – Cargo & Equipment

About the role

The Claims Adjuster is responsible for investigating, evaluating, resolving and subrogating cargo and equipment claims across multiple statutory and contractual liability regimes. You will act as a primary point of contact for customers, insurers and internal stakeholders, ensuring timely and accurate claim handling.

Key responsibilities

• Receive and acknowledge claim assignments from various sources, acting as a single point of contact for high‑volume customers.
• Gather and maintain all relevant claim and insurance documentation, updating records in the claims database.
• Conduct investigations through direct communication with customers or third‑party surveyors, arranging salvage or destruction of damaged cargo as needed.
• Perform legal liability analysis based on bills of lading, carrier agreements and insurance policies, reserving claims on a most‑probable‑loss basis.
• Negotiate settlements with customers, consignees and subrogating parties to achieve fair resolutions.
• Manage litigation by coordinating outside counsel, responding to discovery requests and representing the company in mediation or trial.
• Ensure compliance with all applicable laws, regulations and company policies.
• Identify process improvement opportunities and monitor adverse claim trends.

Required profile

• Bachelor's degree in business, finance, risk management or a related field, or equivalent experience.
• Professional designation such as AIC or ARM preferred.
• Minimum 5 years of claims experience in transportation or logistics, handling ocean marine, motor carrier and intermodal claims.
• Experience with a wide variety of cargo types is desirable.

Required skills

• Proficiency with Microsoft Office, especially Excel.
• Data reporting tools such as Power BI.
• Familiarity with claims systems: Riskonnect, Magaya, TMW, C‑Sight, Blue Yonder.
• Knowledge of WAMS or McCleod is a plus.

What we offer

• Competitive pay with recognition programs.
• Comprehensive benefits including medical, dental, vision, life and disability coverage.
• Paid vacation, holidays, parental leave and sick leave.
• Access to training and development for continuous skill growth.
• Well‑being resources such as an Employee Assistance Program, wellness initiatives and gym membership discounts.