Customer Care Representative
IDT Corporation · Guatemala
Description du poste
About the role
We are seeking a bilingual Customer Care Representative to work in a hybrid/on‑site setting within Zone 4. The role offers both morning and afternoon shifts on a full‑time basis, allowing you to engage directly with customers through multiple channels.
Key responsibilities
- Respond to customer inquiries via phone and email, delivering timely and effective solutions.
- Ensure overall customer satisfaction by actively listening and addressing concerns.
- Provide ongoing support to resolve issues and follow up until resolution.
- Maintain accurate records of interactions and communicate updates to relevant teams.
Required profile
- Minimum of one year experience in a customer service environment.
- High school diploma or equivalent educational background.
- Proficiency in English of at least 80 % and ability to communicate bilingually.
What we offer
- Parking subsidy to support daily commuting.
- Comprehensive life and medical insurance coverage.
- Opportunities for professional growth and career advancement.
- Full statutory benefits including Bono 14, Aguinaldo, IGSS, IRTRA, and paid vacations.
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IDT Corporation
Guatemala
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