Customer Service Agent

About the role

This full‑time, on‑site position is for a Customer Service Agent based in Guatemala City. You will assist customers by addressing inquiries, troubleshooting problems, resolving issues promptly, and delivering an excellent customer experience.

Key responsibilities

• Respond to customer inquiries via phone, email or chat.
• Troubleshoot and resolve technical or service issues efficiently.
• Act as the primary point of contact for clients, ensuring satisfaction.
• Maintain company standards and quality guidelines.
• Collaborate with team members and contribute to process improvement initiatives.

Required profile

• Proficiency in customer service and support with a focus on customer satisfaction.
• Strong interpersonal and communication skills for effective collaboration with customers and team members.
• Problem‑solving ability to handle challenging scenarios.
• Flexibility to adapt and thrive in a fast‑paced, team‑oriented environment.
• Intermediate to advanced proficiency in English and Spanish.
• Previous experience in customer service roles or related fields is a plus.
• Availability for day, afternoon or night shifts.