Customer Service Representative

About the role

The Customer Service Representative will be the primary point of contact for customers of a solar energy systems provider. You will ensure a smooth experience before, during, and after sales and installation, handling inquiries, scheduling, and follow‑up entirely in a remote environment.

Key responsibilities

• Answer customer calls and messages promptly.
• Follow up on inquiries, requests, and service needs.
• Document complaints, claims, and incidents accurately.
• Conduct follow‑up calls to confirm customer satisfaction.
• Coordinate appointments for inspections and services.
• Provide project updates and status reports to customers.
• Liaise with sales, operations, and installation teams to ensure efficient service.
• Maintain up‑to‑date electronic files and CRM records.
• Prepare reports and organize project documentation.
• Escalate issues requiring management or technical attention.
• Participate in weekly virtual operational review meetings.

Required profile

• High school diploma or equivalent.
• At least one year of experience in customer service, administrative assistance, or appointment coordination.
• Excellent verbal and written communication in Spanish and English.
• Ability to work independently in a remote setting.

Required skills

• Proficiency with Soho CRM.
• Strong knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.).