Remote Administrative Assistant (Virtual)

About the role

This remote position supports a medical‑wig company by handling all customer communications. You will manage emails, inbound calls, and invoicing while using AI tools to streamline processes. The first week focuses on learning the company’s systems, and within 90 days you are expected to handle client inquiries independently.

Key responsibilities

• Respond to customer emails promptly.
• Answer inbound calls and provide courteous assistance.
• Ensure each customer receives attentive care throughout their interaction.
• Prepare and send invoices using the company’s payment platform.
• Maintain accurate records of communications and transactions.

Required profile

• 1‑2 years of virtual assistant or administrative support experience.
• Fluent English (C2 level).
• Personality that is bubbly, responsible, and calm.

Required skills

• Proficiency with Square for payments.
• Experience using Bravo for email management.
• Comfortable working with AI‑based tools.

What we offer

• Full‑time remote contract (40 hours/week, Monday‑Friday, 10 AM‑6 PM ET).
• Salary paid in USD or local currency, based on candidate preference.
• Opportunity to grow within a niche medical‑device company.