Supervisor Comercial de Contact Center

About the role

Clean Master is looking for a Commercial Contact Center Supervisor to lead a team of sales agents in Guatemala City. The role combines sales leadership with multi‑channel customer engagement, ensuring targets are met across phone, WhatsApp, Instagram and Messenger.

Key responsibilities

• Supervise and develop a team of commercial agents.
• Manage inbound sales, telemarketing, and digital channel inquiries.
• Track daily goals, conversions, effective contacts, opportunities and sales.
• Listen to and evaluate calls to provide commercial coaching.
• Monitor quality and effectiveness of digital conversations.
• Control productivity, client follow‑up and KPI compliance.
• Analyze reports from phone systems, CRM and digital channels.
• Identify improvement opportunities and create individual action plans.
• Conduct short follow‑up and coaching meetings with sellers.
• Coordinate with Commercial, Marketing, Operations and IT departments.

Required profile

• Minimum 2 years supervising commercial, sales or contact‑center teams.
• Proven ability to motivate and develop salespeople.
• Strong commercial judgment and objection‑handling skills.
• Data‑driven decision making with KPI experience.
• Intermediate proficiency in Excel or Google Sheets.
• Comfortable using CRM, phone platforms and digital tools.
• Excellent verbal and written communication.
• Organized, proactive and results‑oriented.

Required skills

• Excel
• Google Sheets
• CRM
• Meta Business Suite
• WhatsApp Business
• Messenger
• Instagram

What we offer

• Competitive base salary.
• Variable bonuses tied to goals and KPIs.
• Productivity awards.
• Monthly earnings between Q8,000 and Q11,000.
• Professional development path toward coordination and commercial management roles.
• Technical and commercial training.