Supervisor de Telemarketing

About the role

The Telemarketing Supervisor is responsible for ensuring that assigned agents achieve optimal performance, meet sales targets, and maintain high quality standards in customer interactions. This role involves continuous coaching, feedback, and monitoring to drive improvements in communication, persuasion techniques, and the effective use of technology.

Key responsibilities

• Monitor daily activities of agents, guaranteeing achievement of call volume and sales goals.
• Listen to and evaluate calls to ensure adherence to scripts and service protocols.
• Provide constructive feedback and conduct coaching sessions to enhance commercial skills.
• Prepare performance reports and recommend corrective actions when necessary.
• Coordinate with internal departments to ensure proper implementation of campaigns and promotions.
• Ensure compliance with internal policies and quality standards.

Required profile

• Minimum education: high school diploma (bachillerato completo).
• Current university student (active) or completed higher education.
• 1‑2 years of experience supervising telephone sales teams.
• Availability for full‑time work and extended shifts as operational needs dictate.
• Strong communication, leadership, and conflict‑management abilities.

Required skills