Team Support Specialist – On‑site Leadership Role

About the role

We are looking for a proactive Team Support Specialist to join our on‑site team in Zone 4, Guatemala City. This role offers a first formal leadership opportunity for candidates with experience in temporary QA, team lead or supervisory positions.

Key responsibilities

• Monitor daily team performance and key performance indicators (KPIs).
• Provide coaching, guidance and motivation to team members.
• Support and resolve operational issues to maintain service quality.
• Collaborate with management to implement process improvements.
• Ensure schedule flexibility to meet business needs.

Required profile

• Previous experience as a Temporary QA, SME, Supervisor or Team Lead (preferred).
• Strong leadership, communication and coaching abilities.
• Proactive, accountable, and team‑oriented mindset.
• Ability to motivate, guide and support team members.
• Willingness to take on a first formal leadership role.

Required skills

What we offer

• Career growth opportunities.
• Competitive salary and performance bonuses.
• Parking subsidy.
• Life and medical insurance.
• Employee benefits and discounts.
• On‑site work environment to develop leadership and management skills.