Aetna Customer Experience Associate I

About the role

Join Conduent as a Customer Experience Associate supporting Aetna customers. You will handle inbound calls, assess client needs, and provide timely resolutions while following established scripts and service level agreements.

Key responsibilities

• Assess each call to determine immediate service, transfer, or follow‑up.
• Identify customer needs by reviewing case notes and gathering relevant information.
• Perform routine call‑center activities using standard scripts and guidelines.
• Provide specialized information to customers and explain company policies.
• Update the internal database with accurate customer details.
• Escalate complex issues to senior staff when necessary.
• Maintain compliance with all company policies and standards.

Required profile

• Entry‑level candidate with strong analytical and operational abilities.
• Ability to work under close supervision and follow detailed procedures.
• Basic problem‑solving skills and self‑guidance.
• Effective interpersonal communication and a warm, empathetic demeanor.
• No supervisory responsibilities.

Required skills

What we offer

• Opportunity to develop a career in a Fortune 100 service environment.
• Structured training and clear career progression pathways.
• Supportive team culture that values individuality.