Agente de Recepción – Turno Mixto

About the role

As a Reception Agent working mixed shifts at San Gregorio Hotel & Spa, you will be the first point of contact for guests, clients and visitors, ensuring a warm and efficient experience throughout their stay.

Key responsibilities

• Perform check‑in, check‑out, room assignments, reservations and billing.
• Answer phone calls, emails and messages, following up on guest requests.
• Provide information on services, schedules and rates, promoting accommodation, spa, restaurant and event offerings.
• Schedule services and send confirmations.
• Coordinate with other departments to meet guest needs.

Required profile

• Professional appearance and strong service attitude.
• Experience in customer service and front‑desk roles, preferably in hospitality.
• Experience with reservations, cash handling, billing and invoicing.
• Excellent oral and written communication with good spelling.
• Organised, detail‑oriented and able to work in a team.
• Availability on weekends and holidays; two weekdays off per week.
• Relevant education in Tourism, Hospitality or Administration is a plus.

Required skills

• Proficiency with computers, ideally hotel management systems.

What we offer

• Full‑time permanent position.
• On‑site work in Villa Canales.
• Two weekdays off each week.