Bilingual Customer Service Agent (Spanish & English) – Remote

About the role

Kafene is looking for a remote Customer Service Agent who is fluent in both Spanish and English. You will be the front‑line contact for our lease‑to‑own customers, helping them navigate the leasing process and ensuring a high level of satisfaction.

Key responsibilities

• Answer inbound calls and respond to customer inquiries via phone and other channels.
• Provide product and service information, troubleshoot issues, and process payments or account modifications.
• Maintain accurate customer records, update communication logs, and document dispositions.
• Escalate complex complaints and follow up to guarantee resolution.
• Meet individual and team call‑handling targets and quotas.

Required profile

• Fluent in both Spanish and English, with excellent verbal communication skills.
• Ability to stay calm and professional when handling frustrated customers.
• Strong attention to detail while working with multiple systems simultaneously.
• Self‑motivated and adaptable to a fast‑paced, remote work environment.

Required skills

• Proficiency in using call‑center software and CRM platforms (explicitly mentioned as “multiple systems”).
• Basic knowledge of payment processing and account management tools.

What we offer

• Opportunity to join a fast‑growing fintech startup.
• Fully remote work arrangement.
• Collaborative culture focused on innovation and employee support.