Bilingual Customer Service Representative – Hybrid (Zone 4)
IDT Corporation · Guatemala
Descripcion del puesto
About the role
We are seeking a bilingual Customer Service Representative to join our dynamic team. The position is full‑time, with a hybrid/on‑site schedule in Zone 4 and morning shifts.
Key responsibilities
- Answer inbound calls and respond to emails from customers.
- Provide timely and effective solutions to billing or technical inquiries.
- Maintain high levels of customer satisfaction through courteous communication.
- Document interactions and follow up on open issues until resolution.
Required profile
- Minimum 1 year of experience in a customer service or call‑center environment.
- High school diploma or equivalent.
- At least 80 % proficiency in English; bilingual ability is required.
Required skills
What we offer
- Parking subsidy.
- Life and medical insurance.
- Growth and development opportunities.
- Statutory benefits such as Bono 14, Aguinaldo, IGSS, IRTRA, and paid vacations.
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Publicado hace 4 semanas
Expira en 1 mes
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IDT Corporation
Guatemala
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