Command Center Manager

About the role

Expeditors, a global logistics company headquartered in Seattle and part of Cargo Signal, is looking for a Command Center Manager for its Guatemala City site. The manager oversees the Command Center's operations, ensures a smooth process, employee success and a high level of customer service, and manages employee relations and administration, including recruiting, development and engagement.

Key responsibilities

• Recruit, select and onboard team members, and support their development and career growth
• Work with Operations Leads to plan training for new hires and ongoing training, and mentor Leads to manage their shifts
• Set up data-based performance metrics, run regular performance reviews with peer feedback, and manage work schedules to ensure 24/7 coverage
• Plan employee engagement activities such as team meetings and social events, and handle employment issues and documentation
• Maintain relationships with host districts and create employee policies consistent with them
• Oversee daily operations, review work regularly to find root causes of errors, and support critical customer service and escalations
• Build partnerships with Cargo Signal leadership, sales and business operations, and document and implement the Command Center's strategy and vision
• Analyze processes, define requirements for new initiatives, and lead multi-stage projects on process improvement and system implementation
• Manage expenses per desk, review P&L, payroll and overtime, and approve equipment and software purchases

Required profile

• Experience in logistics and business operations
• Strong leadership, management, organization, communication and execution skills
• Proven customer service skills and self-management and project management abilities
• Ability to design creative solutions and stay up to date with industry trends
• Alignment with Cargo Signal's culture and a focus on operational excellence

What we offer

• A stable, professional working environment aligned with international standards
• Clear role definition and structured onboarding
• Exposure to reputable clients and cross-functional collaboration
• Long-term career development opportunities in account management
• Competitive compensation package aligned with market standards