Customer Service Agent

About the role

This full-time Customer Service Agent position is based on-site in Guatemala City, with the possibility of transitioning to a work-from-home arrangement based on performance and business needs. The role focuses on delivering a high-quality customer experience through prompt assistance and problem resolution.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat, providing accurate information and guidance.
• Troubleshoot and resolve issues efficiently, ensuring timely closure of tickets.
• Act as the primary point of contact for clients, maintaining satisfaction and upholding company standards.
• Collaborate with team members to share knowledge and support continuous process improvement.
• Adapt to various shift schedules, including day, afternoon, and night shifts as required.

Required profile

• Proven ability in customer service and support, with a focus on delivering exceptional satisfaction.
• Strong interpersonal and communication skills in both English and Spanish (intermediate to advanced).
• Effective problem-solving capabilities and resilience in handling challenging scenarios.
• Flexibility to thrive in a fast-paced, team-oriented environment.
• Previous experience in customer-facing roles is a plus.

Required skills