Customer Service Lead
idt · Guatemala City
Descripcion del puesto
About the role
idt is looking for a Customer Service Lead (Team Lead) to provide day-to-day leadership and support to its customer operations team in Guatemala City. The role is hands-on and suits someone who is proactive, solution-oriented and comfortable in a fast-paced customer service environment.
Key responsibilities
- Provide coaching and resolve operational questions for the team
- Monitor performance and quality
- Keep the team aligned with business goals and company standards
- Handle escalations and make sound decisions quickly
Required profile
- Previous leadership or supervisory experience, preferably in a contact center or customer service setting
- Proactive, accountable and team-oriented approach
- Ability to work with both local and international teams
Required skills
- Strong communication, coaching and problem-solving skills
- Ability to analyze performance and identify areas for improvement
- Strong organizational skills and attention to detail
- Comfortable working with performance metrics, quality standards and operational goals
- Ability to learn and work with multiple systems and business tools
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Guatemala.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 2 horas
Expira en 1 mes
4 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
idt
Guatemala City