Customer Service Operations Specialist

About the role

We are looking for a customer‑focused professional to join our team as a Customer Service Operations Specialist. In this role you will deliver exceptional service, resolve complex inquiries, and work closely with cross‑functional teams to continuously improve the customer experience.

Key responsibilities

• Serve as the primary point of contact for complex customer inquiries, providing timely and effective solutions.
• Partner with Key Account Management, Finance, Logistics, and Operations to investigate issues, identify root causes, and implement corrective actions.
• Manage and resolve billing disputes and account discrepancies while ensuring ERP data accuracy.
• Monitor customer account performance through financial and operational reporting, identifying trends, risks, and improvement opportunities.
• Maintain accurate customer records within CRM platforms, ensuring data integrity and compliance with service level expectations.
• Support customer engagement initiatives by coaching team members and sharing best practices.
• Proactively manage high‑priority service and order fulfillment issues, coordinating with internal teams to minimize disruption.
• Contribute to process optimization and continuous improvement by identifying efficiencies and implementing customer‑centric solutions.

Required profile

• Strong problem‑solving and analytical abilities.
• Excellent communication and relationship‑building skills.
• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Ability to collaborate across multiple functions and influence stakeholders.
• High level of accountability, adaptability, and ownership.
• Continuous improvement and process‑optimization mindset.
• Strong teamwork and collaboration skills.

Required skills

• Experience working with CRM platforms.
• Experience working with ERP systems.