Debt Resolution Specialist - Guatemala

About the role

The Debt Resolution Specialist negotiates repayment agreements with consumers, ensuring timely debt resolution while adhering to legal standards. The role involves handling inbound and outbound calls, updating account information, and delivering customer‑centric solutions in a call‑center environment.

Key responsibilities

• Negotiate debt repayment agreements with consumers.
• Listen actively, ask probing questions, and overcome objections.
• Secure firm commitments to repay debts on schedule.
• Conduct inbound and outbound telephone contacts with consumers.
• Make informed decisions based on consumer needs, account balances, and SOPs.
• Update and maintain consumer account data to reflect current status.
• Uphold quality standards and compliance with regulations such as the FDCPA.
• Participate in additional assigned activities as required.

Required profile

• Completion of a typing assessment.
• Ability to remain stationary for extended periods.
• Proficiency in operating a computer, keyboard, and mouse.
• Strong communication skills with attention to detail.
• Capability to deliver customer‑centric solutions under pressure.
• Demonstrated active listening versus waiting to speak.
• Recognized for focus and presence in personal interactions.
• Relevant experience in debt collection or similar call‑center roles.