Encargado de Servicio al Cliente – Museo Miraflores

About the role

The Customer Service Manager will be the main point of contact for visitors and clients at the Miraflores Museum, ensuring they receive clear information, timely solutions and a positive experience that exceeds expectations.

Key responsibilities

• Attend to visitors, provide orientation and handle payment collection.
• Deliver accurate information and resolve inquiries promptly.
• Maintain a high level of client satisfaction and promote repeat visitation.
• Coordinate with suppliers and manage petty‑cash operations.
• Document interactions and report on service performance.

Required profile

• Minimum 2 years of experience in customer service, petty‑cash handling and supplier follow‑up.
• Secondary education (Bachiller) in Sciences and Letters, Accounting Technician or bilingual secretary.
• Bilingual proficiency (Spanish and English) is preferred.
• Intermediate knowledge of Microsoft Excel.

Required skills

• Microsoft Excel (intermediate).

What we offer

• Competitive salary aligned with market standards.
• Additional benefits beyond statutory requirements.
• Opportunities for professional development.
• Work in a Great Place to Work certified environment.