Especialista de Service Desk

About the role

EZCORP is seeking a Service Desk Specialist to provide remote technical support for its users across the United States, Mexico and Latin America. The role focuses on handling incidents and service requests through multiple communication channels while maintaining high customer satisfaction.

Key responsibilities

• Attend to 100% of tickets received daily via phone, chat, portal and email.
• Meet established SLA targets for all catalogued services.
• Document resolutions in the knowledge base and ensure proper registration of each incident.
• Achieve at least 90% end‑user satisfaction.

Required profile

• Minimum 2 years of experience in a Service Desk, Help Desk or IT Call Center environment.
• Availability to work 8‑hour rotating shifts with one day off per week (Saturday or Sunday).

Required skills

• Knowledge of computer hardware and software.
• Familiarity with Microsoft Active Directory (MS/AD) and basic networking concepts.
• Experience with Windows operating systems (7, 10, 11) and Microsoft Office 365.

What we offer

• Ground‑floor opportunity in a purpose‑driven, start‑up‑like environment.
• Competitive compensation and benefits package.