Especialista de Servicio al Cliente

About the role

Startrack is looking for a proactive and organized Customer Service Specialist to support our clients in Zona 4, Guatemala. You will be the main point of contact, ensuring timely follow‑up on tickets, requests, and client needs.

Key responsibilities

• Manage and track tickets, service requests, and technical requirements.
• Coordinate on‑site installations and technical visits.
• Organize and deliver client training sessions.
• Follow up on complaints and provide prompt solutions.
• Contribute to client loyalty and retention initiatives.
• Arrange client visits when necessary.

Required profile

• Minimum 2 years of experience in customer service or support.
• Proactive attitude, responsible, and detail‑oriented.
• Willingness to travel for client visits.
• Strong organizational skills to handle multiple requests simultaneously.
• Ability to solve problems and manage difficult situations.

Required skills

What we offer

• Statutory benefits as per local labor law.
• Corporate phone for work use.
• Medical and life insurance coverage.
• Job stability with a hybrid work model.
• Opportunities for growth and professional development.