External Referrals Global Financial Services Specialist

About the role

This position focuses on delivering customer experience (CX) solutions for the financial services sector. The specialist assists clients with money transfers, compliance queries, fraud prevention, and account‑related inquiries while maintaining high standards of accuracy and security.

Key responsibilities

• Provide professional phone support for complex financial service inquiries.
• Process and verify money transfers and payment status updates with high accuracy.
• Implement compliance procedures and fraud‑prevention measures.
• Handle customer escalations while adhering to financial security protocols.
• Analyze transaction patterns to identify service‑improvement opportunities.
• Document customer feedback to enhance support processes.
• Maintain service quality during high‑volume periods.
• Coordinate with management to optimize workflow efficiency.
• Conduct follow‑up communications to ensure complete resolution.
• Collaborate with Operations teams to strengthen security and service procedures.

Required profile

• Minimum 1 + year experience in financial services, banking, or related fields (desirable).
• Schedule flexibility for evenings, weekends and holidays.
• On‑site work availability.
• Minimum High School Diploma or equivalent.
• English proficiency at B2 level (spoken & written, CEFR).

Required skills

What we offer

• Dynamic environment to develop technical expertise.
• Opportunity to provide exceptional support to clients.