Inside Sales Agent

About the role

The Inside Sales Agent will work on‑site in Guatemala City to generate and nurture leads for CBX Global’s logistics services, supporting revenue growth through proactive customer engagement.

Key responsibilities

• Make outbound and inbound calls, qualify prospects and prepare quotations.
• Follow up on opportunities to convert inquiries into business.
• Collaborate with operations and customer service teams to ensure accurate information and timely responses.
• Maintain detailed records in CRM systems and monitor market trends.
• Provide feedback to improve sales strategies and achieve sales targets.

Required profile

• Strong verbal and written communication skills.
• Customer service experience with the ability to resolve issues and build long‑term relationships.
• Sales expertise including prospecting, lead qualification, negotiation and closing.
• Knowledge of insurance or related service offerings relevant to logistics solutions.
• Experience in logistics, freight forwarding or supply chain is a plus.
• Ability to work on‑site, manage multiple tasks and meet performance targets in a fast‑paced environment.

Required skills

• Proficiency with CRM tools.
• Advanced use of MS Office applications.
• Accurate data entry and strong attention to detail.