Italian-Speaking Short-Term Rental Virtual Assistant

About the role

We are seeking a bilingual Italian‑English Virtual Assistant to manage the day‑to‑day operations of our short‑term rental portfolio. The ideal candidate is highly organized, customer‑focused, and comfortable communicating with guests and partners across multiple platforms.

Key responsibilities

• Communicate with guests in Italian and English via Airbnb, Booking.com, VRBO, email and messaging apps.
• Handle inquiries, booking requests, check‑in/check‑out questions and resolve issues promptly.
• Coordinate cleaning, maintenance and other property‑related services.
• Monitor reservations, calendars, availability and guest information.
• Assist with listing updates, pricing adjustments and property data.
• Maintain accurate records and follow established STR operational procedures.
• Track reviews and guest feedback, escalating problems when needed.

Required profile

• Fluent written and spoken Italian and English.
• Previous experience in short‑term rentals, property management, hospitality or guest services.
• Ability to multitask, work independently and adapt to a fast‑paced environment.
• Flexible availability, including weekends when required.

Required skills

• Airbnb
• Booking.com
• VRBO
• Guesty (or similar PMS/channel management tools)
• Hostaway
• Hostfully

What we offer

• Competitive salary based on experience.
• Remote work opportunity.
• Long‑term growth potential within an international portfolio.
• Supportive and collaborative team environment.