Matching Operations Coordinator

About the role

The Matching Operations Coordinator will serve as the primary communication bridge between talent hired on client engagements and internal Toptal stakeholders. This remote position focuses on maintaining effective communication channels, managing administrative tasks, and supporting smooth operations.

Key responsibilities

• Act as the main point of contact for talent and internal teams, handling communication via Slack, Zoom, and written channels.
• Follow up with talent on project status, identify up‑sell/cross‑sell opportunities, and prevent disputes.
• Execute tasks associated with assigned accounts to ensure seamless operations.
• Maintain and update process guidelines and assist in onboarding new team members.
• Support ad‑hoc strategic projects as needed.

Required profile

• Bachelor’s degree required.
• 2‑3+ years of experience in coordination, operations support, or customer support.
• Excellent written and oral communication with strong stakeholder management.
• Highly organized, detail‑oriented, and able to work independently.
• Adaptable to rapidly changing processes and priorities.

Required skills

• Proficiency in Google Sheets and Google Docs.
• Data analysis and data‑driven decision‑making (preferred).