Oficial de Correspondencia

About the role

The Correspondence Officer is responsible for managing the end‑to‑end process of sending account statements, validating financial operations and maintaining document control. The role ensures information quality, internal compliance and timely service to clients and related areas.

Key responsibilities

• Coordinate administrative processes for the distribution of monthly account statements, guaranteeing accuracy and proper delivery.
• Validate requests and manage extra‑financing operations via ACH, insurance affiliations and other operational requirements.
• Analyze and follow up on complaints or special cases related to statements, providing support to all involved departments.
• Administer and control documentation, including formalization files and invoice processing.

Required profile

• University degree in Engineering, Business Administration, Auditing or a related field.
• Minimum of 1 year experience in banking, call‑center or administrative environments.
• Proficiency with Microsoft Office.
• Excellent customer service orientation.
• Availability to work Monday‑Friday 8 am‑5 pm and half‑day on Saturdays.

Required skills

• Microsoft Office

What we offer

• Benefits package including life and medical insurance.
• Exclusive advantages such as preferential rates on company products.
• Career growth opportunities after the first year of employment.