Product Operations Associate

About the role

UJV is seeking a Travel Product Operations Associate to act as the bridge between suppliers, connectivity providers, the reservations team, and internal information systems. You will ensure that hotel and travel service data is accurately entered, maintained, and made available for agents and customers through our booking engine.

Key responsibilities

• Onboard, verify, and manage supplier details such as hotel markup, commissions, room data, and fees.
• Enter product information into UJV’s database promptly and accurately.
• Support sales agents by answering supplier‑related inquiries and resolving booking discrepancies.
• Update content including general information, itinerary descriptions, and terms & conditions.
• Troubleshoot operational issues with suppliers and internal teams, addressing system errors or incorrect bookings.
• Conduct quality‑assurance checks to ensure data accuracy and propose corrective actions.
• Lead special projects aimed at improving processes and operational efficiency.
• Perform additional tasks assigned by management.

Required profile

• 1–2 years of experience in hotel product setup, travel agency operations, or inventory management.
• Degree in Tourism, Business, or a technical field is a plus.
• Strong independence, multitasking ability, and meticulous attention to detail.

Required skills

• Experience interpreting and troubleshooting XML data feeds or API connectivity issues.
• Advanced Excel skills (pivot tables, VLOOKUP) and proficiency with Google Workspace.
• Familiarity with GDS platforms such as Amadeus or Sabre, and CRS/CMS tools.

What we offer

• Opportunity to work with a global team of luxury travel experts.
• Exposure to a wide range of travel products and cutting‑edge reservation technology.
• Professional development in travel operations and data management.