Senior Technical Support Representative

About the role

As a Senior Technical Support Representative you will use critical thinking and problem‑solving skills to manage complex end‑user support cases for the Canvan Platform SaaS service. You will work closely with internal business and engineering teams to ensure seamless communication and high‑quality resolutions.

Key responsibilities

• Conduct in‑depth troubleshooting and resolve complex client inquiries through main support channels.
• Investigate root causes, isolate problems and reference technical documentation.
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution.
• Develop regular reports to gauge platform health and quality.
• Work with higher support tiers to enhance Monday.com products.

Required profile

• Leadership qualities, positive attitude, empathy and high energy.
• Ability to take initiative, adapt, multitask and make efficient decisions.
• Exceptional communication skills in English (B2 level) and strong interpersonal skills.
• Schedule flexibility and ability to work onsite.

Required skills

• Technical experience with CSS, JavaScript, HTML, REST APIs, JSON, SQL and SaaS platforms.
• Experience inspecting and diagnosing web and mobile applications (iOS & Android).
• Proficiency with G‑Suite and quality‑process tools.