Tech Customer Specialist

About the role

We are looking for a Tech Customer Specialist to be the primary voice for our customers, delivering friendly and knowledgeable phone support for our technology products. You will help users with device usage, account management and service features while ensuring a smooth and personalized experience.

Key responsibilities

• Provide phone-based assistance for product inquiries, troubleshooting device usage and account questions.
• Collaborate with team members to manage escalations and unique customer scenarios.
• Listen to callers, understand their needs and propose tailored solutions.
• Monitor call trends to identify opportunities for improving trust and satisfaction.
• Document customer feedback and share actionable ideas for service enhancements.
• Step in on high‑priority or complex cases to maintain seamless service delivery.

Required profile

• Flexible to work on‑site during training, then transition to remote work.
• Minimum High School Diploma or equivalent.
• English proficiency at B2 level (spoken and written, CEFR).
• Successful completion of local and international background checks.
• Employment verification and required legal documentation.

Required skills

What we offer

• Dynamic environment with opportunities to develop expertise in customer service and financial processes.
• Potential for career growth within a global digital experience company.