Técnico de Operaciones de Red – NOC

About the role

Join the CNOC team as a Network Operations Technician. You will support the daily operation of data network infrastructure, handling incidents and service requests for corporate clients across Central America.

Key responsibilities

• Manage incidents and escalations for corporate customers, ensuring tickets are followed up and KPIs are met.
• Validate alarms using monitoring tools such as TEMIP and NMIS.
• Identify, track, and resolve preventive and corrective network incidents.
• Prepare administrative and technical reports.
• Document internal processes and controls.
• Ensure tickets are closed effectively.

Required profile

• Student in the 2nd year or higher of Systems, Administration, Telecommunications or a related field.
• At least 2 years of experience as a Telecom Technician, N1/Tier 1 or similar role.
• Minimum 2 years diagnosing TDM platform events.
• 1–2 years of customer‑service experience.
• Driver’s license and own vehicle are desirable.

Required skills

• xDSL technology
• IP and VoIP networking
• WiFi and mobile networks
• HFC, GPON and WTTx technologies
• DSLAMs (UTStarcom, Huawei, Alcatel, Zyxel)
• Huawei MSAN
• TDM diagnosis
• Monitoring tools TEMIP and NMIS

What we offer

• Competitive salary and productivity bonuses
• Certification plan (Fortinet, Huawei, Cisco)
• Career growth and continuous training
• Indefinite contract with legal benefits (13th month bonus, vacation, IRTRA, IGSS, INTECAP)