Técnico de Soporte TI

About the role

The IT Support Technician will provide technical assistance for all business units, ensuring continuity of critical processes that rely on technology. The role involves incident analysis, risk communication, project implementation support, and regular reporting to management.

Key responsibilities

• Analyze root causes of incidents and problems to reduce recurrence of IT service failures.
• Inform technology teams about risks and improvement opportunities to strengthen solutions.
• Execute tasks related to assigned project implementations, meeting defined scopes and timelines.
• Gather feedback from internal customers to improve service quality and satisfaction.
• Prepare weekly activity reports for management visibility.
• Deliver technical support services according to the current service catalog, ensuring timely and effective assistance.

Required profile

• Active university student in a technology‑related degree or a graduate in Computing, Electronics, or a related technical field.
• Proven experience in similar support roles.
• Strong analytical mindset for incident investigation.

Required skills

• Operation and troubleshooting of Windows operating systems.
• Knowledge of LAN/WAN networking concepts.
• Computer hardware maintenance and repair.