Collections Coordinator

About the role

The Collections Coordinator is responsible for coordinating, maintaining, and collecting delinquent customer accounts using phone calls, written communication, and on‑site visits. This hybrid position supports Crowley's commitment to financial integrity and operational excellence.

Key responsibilities

• Research delinquent accounts, provide recommendations, and implement corrective actions to achieve final resolution.
• Ensure invoices remain within company credit terms and departmental scope.
• Summarize and analyze delinquent account data for management review and action.

Required profile

• High school diploma or equivalent; Associate’s degree preferred.
• 1‑3 years of commercial credit and collections experience.
• Bilingual English/Spanish is a plus.

Required skills

• Proficient with Microsoft Excel.
• Proficient with Microsoft Outlook.
• Proficient with Microsoft Word.
• Proficient with Microsoft PowerPoint.

What we offer

• Competitive pay with recognition programs.
• Comprehensive medical, dental, vision, life and disability benefits.
• Paid vacation, holidays, parental and sick leave.
• Training and development opportunities.
• Well‑being resources including Employee Assistance Program and gym discounts.