Ejecutivo de cobros

About the role

We are looking for a Collections Executive to manage the end‑to‑end payment process for our portfolio of individual property insurance policies. The role ensures timely application and reconciliation of payments, maintains accurate records, and provides clear communication with clients and insurers to keep policies active.

Key responsibilities

• Monitor issued invoices and outstanding balances for the assigned portfolio.
• Contact clients via phone, message or email to arrange payment methods such as payment links, credit cards or transfers.
• Send payment reminders and follow up until payment is confirmed.
• Record and update each client’s payment method in the system.
• Apply payments in the system, validating client, amount, policy, request and payment date.
• Verify and reconcile payments against payroll sheets or account statements.
• Manage the cheque cycle: receive, validate name and amount, post in the system and update next‑day records.
• Coordinate with the administrative area for the delivery and receipt of cheques and related documentation.
• Liaise with insurers’ collections departments to confirm payments and request account statements or clarifications.
• Provide feedback to internal teams on pending payments that could affect policy continuity.
• Escalate any discrepancies in amounts, names, policies or dates promptly.
• Maintain clear, timely customer service for inquiries about billing and payment status.
• Prepare and update internal collection reports using dynamic tables.
• Ensure confidential handling of payment information and related records.

Required profile

• Final‑year student or graduate in Business Administration, Insurance Administration or a related field (preferred).
• Previous experience in the property‑damage insurance sector (mandatory).
• At least one year of experience as a collections executive or customer‑service representative.
• Strong negotiation and customer‑service abilities.
• Ability to work under pressure and meet deadlines.
• Availability to work Monday‑Friday schedule.

Required skills