Ejecutivo(a) de Cobros – Zona 14, Ciudad de Guatemala
Ava Strategic · Guatemala
Description du poste
About the role
We are looking for five Collections Executives to join a client’s team in Zone 14, Guatemala City. The role focuses on contacting customers, negotiating payment terms, and ensuring timely receipt of outstanding balances.
Key responsibilities
- Contact delinquent accounts and negotiate payment solutions.
- Handle objections and resolve payment disputes.
- Track payment commitments and follow up until resolution.
- Maintain accurate records in company databases and Microsoft Office tools.
- Achieve daily and weekly collection targets.
Required profile
- Minimum 1 year experience in collections or accounts receivable.
- Strong communication and negotiation abilities.
- Persistent, goal‑oriented, and able to work independently.
- Availability to work full‑time on‑site.
Required skills
- Microsoft Office (especially Excel).
- Basic use of database or management systems.
What we offer
- Base salary plus performance‑based commissions.
- Permanent contract with statutory benefits.
- Flexible shift options: 8 am‑5 pm or 9 am‑6 pm weekdays, plus Saturday mornings.
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Ava Strategic
Guatemala