Engagement Manager – Client Success (Remote)

About the role

This remote Engagement Manager position focuses on client success and account management. You will work closely with clients to understand their goals, translate needs into actionable plans, and collaborate with global delivery teams to ensure high‑quality outcomes.

Key responsibilities

• Serve as the primary point of contact for assigned clients.
• Understand client objectives, priorities, and workflows.
• Translate client needs into clear execution plans and lead structured conversations with executives and stakeholders.
• Monitor service performance, suggest improvements, and support client retention, renewals, and account growth.
• Prepare and present reports, insights, and ROI‑driven updates.
• Ensure high‑quality delivery across distributed global teams.
• Develop a deeper understanding of client businesses to drive additional value.

Required profile

• Bachelor’s degree in Business, Communications, or a related field.
• 2–8 years of experience in business analysis, consulting, customer success, account management, or project coordination.
• Strong communication and stakeholder‑management abilities.
• Ability to manage multiple priorities in a structured manner.
• Comfortable working with data and people.

Required skills

• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook).
• Experience with Salesforce (preferred).
• Familiarity with Zoom (preferred).