Sales QA Analyst - Onsite
VXI Global Solutions · Guatemala
Description du poste
About the role
The Sales QA Analyst is responsible for evaluating and scoring agent‑to‑customer interactions. By identifying key behaviours that enhance the customer experience, the analyst provides actionable insights and QA trending reports to leadership.
Key responsibilities
- Monitor, evaluate, and submit quality assessments of sales calls and chats.
- Coach agents based on evaluation findings to improve performance.
- Conduct internal calibrations with operations teams to ensure consistent standards.
- Participate in client meetings to discuss quality trends and recommendations.
- Generate and deliver QA trending reports for leadership review.
- Perform additional duties as assigned by supervisors or managers.
Required profile
- Minimum of one year experience as a Quality Assurance Analyst.
- Strong sales orientation and prior customer service experience.
- Excellent written and verbal communication skills.
- Analytical, process‑oriented mindset.
- Advanced computer proficiency, especially with MS Office products.
- Flexible schedule and ability to work on‑site.
Required skills
- MS Office
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VXI Global Solutions
Guatemala