Técnico de Soporte e Infraestructura

About the role

We are looking for a Technical Support and Infrastructure Technician to join a nationwide technology project. The role involves providing both remote and onsite technical assistance across the Southern Region.

Key responsibilities

• Deliver remote and onsite technical support.
• Diagnose and resolve technical incidents.
• Replace equipment when necessary.
• Verify proper system operation after each intervention.
• Document all activities performed.
• Handle support requests within the assigned region.
• Follow established procedures for incident handling.

Required profile

• Technical degree or certification in Electronics, Networking, Telecommunications, Systems or a related field.
• Basic knowledge of networking, IP addressing, hardware, electronics and technical support.
• Residence in the Southern Region (Escuintla, Suchitepéquez, Retalhuleu, Santa Rosa, Jutiapa).
• Willingness to travel within the region and own transportation (motorcycle or car).
• Proactive, responsible, organized and initiative‑driven.
• Eagerness to learn and develop in the technology sector.

Required skills

• Networking fundamentals
• IP addressing
• Hardware troubleshooting
• Electronics basics
• Technical support procedures

What we offer

• Competitive salary aligned with experience.
• Specialized training provided by the equipment manufacturer.
• Continuous learning opportunities.
• Excellent work environment.
• Participation in a national‑scale technology project.