Business Development Representative – New Business

About the role

The Business Development Representative will drive new sales prospecting, client outreach, and business development for long‑tail accounts within the Datech Solutions organization. You will work closely with distributor partners, manage renewals, and use internal data insights to improve customer experience and business outcomes.

Key responsibilities

• Identify and develop new business opportunities through research, lead generation, and outbound outreach.
• Engage potential customers via calls, emails, and partner collaboration to build pipeline and qualify opportunities.
• Collaborate with distributor partners to streamline renewal workflows and support customer success strategies.
• Analyze usage data, renewal trends, and account health metrics to spot risks and upsell/cross‑sell opportunities.
• Provide customers with best‑practice guidance, training resources, and product updates to boost adoption.
• Resolve renewal‑related inquiries promptly and escalate complex cases when needed.
• Contribute to process improvements for renewals, engagement, and reporting.
• Achieve high renewal rates and ensure customers realize product value.

Required profile

• 3+ years of experience in Customer Success, Renewals, or Account Management, preferably in SaaS or CAD.
• Bachelor’s degree.
• Strong analytical ability to interpret data and generate actionable insights.
• Excellent communication and relationship‑building skills.
• Ability to manage multiple accounts with attention to detail.
• Collaborative mindset for working with partners and internal teams.

Required skills

• Proficiency with CRM tools and ERP systems.

What we offer

• Elective benefits tailored to your country.
• Career growth programs focused on leadership and professional development.
• Hybrid work environment with occasional overtime as business requires.